Order Processing
- We ship from Italy, EU.
- Orders are processed within 1-5 business days (excluding weekends and holidays).
- Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
- If you need to cancel or change your order, please contact us immediately at info@fantasyandcreativity.com. We will not be able to make changes to your order after it has been shipped.
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
Shipping Info
- All orders will have tracking numbers
- Italian orders usually arrive within 1/4 working days from the date of shipment.
- European orders usually arrive within 7/12 working days from the date of shipment.
- USA orders usually arrive within 15/18 working days from the date of shipment.
- Rest of the world orders usually arrive within 21/24 days from the date of shipment.
- Shipping time does not include processing time.
- We are not responsible for shipping carrier delays.
Return & Refund & Exchange
- We do not offer returns or exchanges due to the nature of our products. We are more than happy to refund or replace any manufacturing defects.
- If you receive damaged products, please let us know at info@fantasyandcreativity.com2
- What is the return/exchange policy?
All sales are final. Unfortunately, we do not offer returns or exchanges due to the nature of our products. We are more than happy to refund or replace any manufacturing defects. Please email us at info@fantasyandcreativity.com if you received faulty products!
- Do you ship internationally?
Yes! We ship internationally. All shipments are provided with tracking code.
- When will I receive my order?
Processing time is 2-5 business days, you will be notified once your package is shipped. Domestic shipping time is approximately 1-4 business days, and international shipping time may take up to 4 weeks.
- Where are you located?
We do not have a physical store but we are located in Italy!
- Can I cancel or make changes to my order?
Please email us at info@fantasyandcreativity.com within 24 hours to make any changes or cancel your order. We may not be able to cancel or make changes if the order has already been shipped.
- Are the designs exclusive to Fantasyandcreativity?
Yes! All of our anime, video game, show inspired, fan art designs are created by our artists!
- Do you do wholesale?
No, we don’t.
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